How to choose a software agency: 7 things to look for

A software project is a serious investment and a collaboration that often lasts for years. Choosing the agency therefore determines more than the technology: it determines how the whole journey feels. Seven things to look for — even if you end up not choosing us.

1. Do you get honest advice?

A good agency also tells you when not to have something built — for example because an off-the-shelf package will do. Be wary if every question is answered with “we can build that”.

2. Does the agency understand your business?

Good software starts with understanding your processes, not with technology. Notice whether the first conversation is about your way of working, or mostly about their stack and rates.

3. How is the work delivered?

One big delivery at the end is a risk: you only find out late whether it is right. Choose an agency that delivers in stages, so you can adjust course along the way and never wait months for the first result.

4. Is the quote concrete?

What exactly will be delivered, when, and at what price? How does the agency handle additional work? A vague quote now is an argument later. Also read our article on what custom software costs.

5. Who owns the code?

Make sure you own the source code and that it is handed over properly. That prevents lock-in to a single party — and another agency can take over if it ever comes to that.

6. What happens after delivery?

Software needs maintenance: updates, security, small improvements. Ask up front how that is arranged, what it costs and who your point of contact is.

7. Who will you actually be working with?

At larger agencies, the sales conversation is sometimes held by someone other than the people doing the work. Ask who will build your project and who you will call with questions. Short lines — direct contact with the developer — prevent noise and delays.

In closing

Request two or three quotes and judge them less on the lowest price and more on the questions above. Want to know how we handle these points? Read about our approach or get acquainted, no strings attached.